Wednesday, January 19, 2005
~ 4:48 AM ~
sigh sigh sigh...i m really sick of going down to Telekom to voice my problem only to be told "i dunno" by irresponsible staff members. so i wrote a complaint letter and submitted it online this morning. below is wat i wrote to them. it explains my problem with telekom clearly. perhaps u can also learn how to write complaint letters after reading this.lolx!
"I am writing to express my utter disappointment and dejection over the failure to receive my telephone bills. Ever since signing up for the Telekom service in August 2004, I have yet to receive any telephone bills. The only bill received was the bill for October and this was only received in December.
Despite countless calls and personal trips to the Telekom branch at Subang Jaya, no one seems to be able to solve my problem. The address to which the bill should be sent to has been checked many times and it is ascertained that there is no error to it.
Things are not made better when the Customer Service staff at Subang Jaya says "I don't know" with regards to my problem.
With the staff's failure to even attempt to help me, I am left clueless and helpless.
I also propose that Telekom's "Bills are only sent once" policy, as told by one of ur staff members, be reviewed as it is totally unfair to consumers like me. How would I know whether the amount that I am asked to pay is the true amount when there is no evidence of the list of calls I made?
Moreover, it only casts doubts as to whether my Telekom bills are ever sent as I never had problems receiving my other bills such as Internet, Astro and electricity bills.
I sincerely propose that the billing system be checked and reviewed. I do not understand why I am having problems receiving bills from Telekom. It is rather a huge disappointment given Telekom's status in the country.
I hope that this matter would be given serious attention as it has not been solved after 4 months. A speedy resolution to this frustrating problem would be very much appreciated and will definitely enable me to regain confidence in Telekom. Thank you."
